When you shop at North West Smokes LTD, you'll have 14 days from time of order to inform us that you require a refund. You then have 14 days to return the goods once you have informed us.
To be eligible for a return, your item/s must be unused and in exactly the same condition that you received it/them. It/they must also be in the original packaging, unopened and not damaged.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 14 days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should first contact firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a tracked shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Any duty, import, or general taxes or fees for sending our product to an international country will be passed to the consumer, we are not responsible for these extra charges. By placing your order, you accept the terms that an international order held by customs or is lost in transit cannot receive a refund. An order that falls under these circumstances will be handled on a case by case basis. We ask that you please inquire with your local governing authorities before returning your order from overseas.